Customer service

Dear passengers,

We are excited to introduce a new service center at Hadassah Ein Kerem Station!

Our service representatives will be happy to assist you with the following:
• Detailed information about the line route, operating hours, schedules, and more.
• Information on ticket fares and discounts for eligible passengers.
• Purchasing tickets for the light rail.
• Issuing Rav-Kav cards and updating profiles on the card.
• Handling damaged cards and renewing cards in case of loss or theft.
• Assisting with lost and found items.

Location: Below the station platform.

Customer Service Center – Hadassah Operating Hours:
Sunday - Thursday: 09:00-13:00, 13:30-17:00
Fridays & Holiday Eves: 09:00-13:00

Dear passengers! We are happy to inform you that the Cfir The Light Rail is extending the hours of operation at our service center in the Clal building. Starting Sunday, November 10, 2024, on Sunday-Thursday, our center will be open to the public until 19:00 in the evening! Our service representatives will be happy to assist you.

Cfir's Light Train Service Center in Jerusalem is innovative, spacious and accessible, and is located at the Cinema City complex.
The Center's representatives will be happy to assist and provide answers in the following areas:
• Detailed information on the line's route, operating hours, schedules, and more.
• Information about the travel rates and discounts to those who are entitled.
• Buying tickets for the Light Train ride.
• Issuing multiline (Rav-Kav) cards and updating profiles on the card.
• Handling damaged cards and renewal of cards in case of loss or theft.
• Handling lost and found.

Address of the service center:
97 Jaffa, Clal building, 17th floor
Hours of operation of the customer service center:
Sunday-Thursday: 09:00-19:00
Fridays and holiday evenings: 09:00-13:00

 

Sunday-Thursday: 09:00 - 20:00

Fridays and Holiday Eves: 09:00-13:00

For any questions or problems, you can contact the call center by phone:
*2779

The call center service includes a voice answering system and a team of skilled service representatives, who can provide you with detailed information and service on a variety of topics, such as the route of the line, stations' location, fares, schedules, points for purchasing and issuing tickets, real-time updates and more.


The Phone Call Center Hours:
On Sunday-Thursday: 7:00-20:00
on Fridays and Holiday eves: 7:00-13:00
On the Saturday/Holiday date: About an hour after the Saturday/Holiday departs by 23:00.